Shipping + Returns
We strive to fulfill your order in a timely manner. As a new business, our fine jewelry pieces are designed specifically for you. Due to that, there may be a lead time on select styles. If this presents and issue for you, please contact us here.
Returns & EXCHANGES
We understand that purchasing a piece of fine jewelry via the internet can be a difficult decision. We offer a full refund on items in brand new condition within the first two weeks (14 business days) after purchase. Returns and exchanges must first receive pre-approval and must be shipped back to Bondeye Jewelry within the 14 day policy. Please email email@example.com. Donut Collection rings are made to order, exchange only. Shipping charges are non-refundable. A shipping label will be provided to you once the return is approved. Refunds may take up to 10-15 business days to show up on your card statement.
We offer complimentary annual maintenance on all pieces. This includes professional cleaning, checking settings, re-satin finishing the piece, etc. If any issues arise during the annual maintenance check, any charges associated must be approved by the client before moving forward.
Ring re-sizing is complimentary, depending on the style. Some styles may require special order to be created in alternate sizes.
Repair lead times and charges may vary on a case by case basis.
Repairs and customizations require authorization. Email firstname.lastname@example.org with the subject “Repair Authorization Request” to confirm your authorization and any shipping instructions.
We do our best to keep our stock listing up to date. If however, stock availability has changed we will inform you via email with an approximate time frame on a restocking date.