Shipping + Returns

Shipping

We strive to fulfill your order in a timely manner. As a new business, our fine jewelry pieces are designed specifically for you. Due to that, our lead time will be approximately 4-6 weeks. If this presents and issue for you, please contact us here

 

Returns

We understand that purchasing a piece of fine jewelry via the internet can be a difficult decision. We offer a full refund on items in brand new condition within the first two weeks (14 business days) after purchase. Returns must first receive pre-approval. Please email info@bondeyejewelry.com. Shipping charges are non-refundable. Refunds may take up to 10-15 business days to show up on your card statement. 

Unfortunately we do not offer exchanges.

 

Repairs

We offer complimentary annual maintenance on all pieces.  This includes professional cleaning, checking settings, re-satin finishing the piece, etc.  If any issues arise during the annual maintenance check, any charges associated must be approved by the client before moving forward.

Ring re-sizing is complimentary, depending on the style.  Some styles may require special order to be created in alternate sizes.

Repair lead times and charges may vary on a case by case basis.

Repairs and customizations require authorization.  Email  info@bondeyejewelry.com with the subject “Repair Authorization Request” to confirm your authorization and any shipping instructions.

 

Stock Availability 

We do our best to keep our stock listing up to date. If however, stock availability has changed we will inform you via email with an approximate time frame on a restocking date.